After the package is shipped from our office, DHL will send a notification of the delivery status to the customer's email address.
Please check it as it may contain important content.

◆ Regarding the payment of taxes, customs duties
Taxes such as customs duties must be paid by the recipient (client).
The tax rate varies depending on the destination country (the country where you reside).
Please make sure to check the taxes, customs duties of your country before placing your order, as some countries may charge you a large amount of tax.
Please understand that we don't know or can't tell you the amount of tax in advance.

◆Regarding the return and destruction of packages due to non-payment of taxes, etc
Please understand that you will be responsible for all costs if the item is returned or discarded due to taxes not being payed.
All decisions regarding the return and disposal of the item will be made by us as we see better.

◆Regarding troubles in delivery
In case of delivery problems such as undelivered items, please contact the local DHL customer service or our company.
If you cannot confirm the email and the arrival of the package, please check the tracking status on this website with the tracking number sent from our company. After that, please contact DHL customer service or our company.

In the event that the investigation results in ""loss of items,” there may be a maximum limit to the compensation amount and the full amount may not be covered.
After the compensation amount is determined, we will refund the compensation amount to you.
We cannot refund more than the compensation amount.

Compensation amount:
The lower of the following amounts will be calculated:
-Current market value of the contents of the cargo or the declared value at the time of shipment
-Amount calculated based on approximately $30 per kilogram of lost cargo

Please refer to the DHL Express Transportation Terms and Conditions (Article 6) for more details.

Compensation policy:
Compensation eligibility will be determined based on the delivery situation and the nature of the recipient's request.
If a package drop service or delivery to a mailroom is requested and the delivery is marked as completed, such deliveries are ineligible for compensation.

After shipping the package, if the product is returned due to non-payment of custom fees, etc., or if the package is discarded, please note that customer may have to pay all necessary costs.

◆Regarding reshipping after package return
If a package is returned to our office due to reasons such as unpaid customs duties, the customer will be responsible for covering all expenses associated with the return shipping and the reshipping.

Reshipping will be available only once per order.
If we do not receive payment for the reshipping within 14 days after informing you of the expense, the order will be canceled. We will refund the price difference between the expenses and the purchase amount.
Please note that if the return shipping expense exceeds the purchase amount, no refund will be provided.

◆Regarding the change of shipping address
We may be able to change your shipping address only before the package is shipped.
If you enter the wrong shipping address or need to change it, please contact us as soon as possible.
After collection, a handling fee of 1,300 yen will be charged for changing the shipping address.
Please understand the address will only be changed after we confirm the payment of the fee.
※ Please be aware that your package may be fully processed and collected before you receive a shipping notification.

◆Regarding simple packaging
We encourage the simplification of packaging for shipping purposes. Except for fragile items such as accessories and shoes, we may ship orders in plastic packaging bags instead of cardboard boxes. Thank you for your understanding.

Currently, there are countries and regions where EMS shipments are restricted due to the effects of the global COVID-19 pandemic.
Please note that we may change the shipping method to DHL due to changes in handling countries.

◆ Regarding the payment of taxes, customs duties
Taxes such as customs duties must be paid by the recipient (client).
The tax rate varies depending on the destination country (the country where you reside).
Please make sure to check the taxes, customs duties of your country before placing your order, as some countries may charge you a large amount of tax.
Please understand that we don't know or can't tell you the amount of tax in advance.

◆Regarding troubles in delivery
In case of delivery problems such as undelivered items, please contact the local post office or our company.
You can check the tracking status here.

If the package does not arrive, we will request the Japan Post Office to investigate.
At the same time, the customer will request the local post office to conduct an investigation.
The survey may take approximately one month.

If the result of the investigation is that the package is lost, we will issue a full refund for your order.
*Compensation for damage: up to 2,000,000 JPY
*Please note that it will take some time to proceed with the refund procedure.

◆Return of Packages Due to Exceeding Customs Storage Period
In the case of an undelivered package, either because the recipient is away or because it has returned to our office after remaining in customs for an extended period, you will be required to pay a re-shipping fee (actual cost) if you wish for it to be re-shipped.

To prevent the return of packages, we send a shipping notification that includes the tracking number of your order. Please make sure to confirm the tracking of your package. If your package is not delivered, please contact your local post office or our online shop.

◆Regarding reshipping after package return
Reshipping will be available only once per order.
If we do not receive payment for the reshipping within 14 days after informing you of the expense, the order will be canceled. We will refund the price difference between the expenses and the purchase amount.
Please note that if the return shipping expense exceeds the purchase amount, no refund will be provided.

◆Regarding the change of shipping address
We may be able to change your shipping address only before the package is shipped.
If you enter the wrong shipping address or need to change it, please contact us as soon as possible.
Our online shop system generally cannot accommodate changes to the shipping address after the package has been shipped. If the package is returned and you still wish to receive it, you will be required to pay the return shipping fee and re-shipping fee (actual cost).
※ Please be aware that your package may be fully processed and collected before you receive a shipping notification.

【Notes for residents of Mainland China】
・Please fill in the shipping address and the receiver’s full name in Chinese when ordering. If you filled those information in English, please contact us.
・Please contact us regarding the tracking number and the delivery. Please do not contact the carrier.
・We will send a notification of the shipment to the customer’s email after the package is shipped.
・The package will arrive approximately 2 or 3 weeks after the email is sent.
・There is no the tracking number in the email.
・It will take time to know the tracking number. There is a possibility that the package arrives before the tracking number is shown.
・If you would like to know the tracking number, please contact us with your order number 12 days after you receive the notification of the shipment.
・We will be able to change the shipping address if the package is not shipped. Please contact us as soon as possible.
※ In case of the delivery problems such as loss or damaged items, please keep the shipping label and the box. Also, please send a picture that we can confirm the condition of the item when it arrived and it was opened.